Privacy policy

Effective Date:  October 1st 2025

Luisa & Co. (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us through our website, store, social media channels, or any other services we provide.

1. Information We Collect

When you use our services, we may collect the following types of information:

  • Personal Information: such as your name, email address, shipping/billing address, phone number, and payment details.

  • Order Information: details of the products you purchase and related transaction records.

  • Technical Information: such as your IP address, browser type, device information, and website usage data (via cookies and analytics tools).

  • Marketing Preferences: information you provide when you sign up for newsletters, offers, or events.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Communicate with you about your purchases, customer support requests, or updates.

  • Personalise your shopping experience.

  • Improve our products, services, and website.

  • Send you marketing communications (with your consent).

  • Comply with legal, tax, and accounting obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: such as payment processors, shipping companies, and IT support services.

  • Legal Authorities: if required by law or to protect our rights.

  • Business Partners: in the event of a merger, acquisition, or sale of assets.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality.

  • Analyse traffic and user behaviour.

  • Provide a personalised shopping experience.
    You can manage cookies through your browser settings, but some features may not function properly without them.

5. Data Retention

We keep your information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

6. Your Rights

Depending on your location (including the UK & EU under GDPR), you may have rights to:

  • Access the personal data we hold about you.

  • Request corrections or updates.

  • Request deletion of your data.

  • Object to certain uses of your information.

  • Withdraw consent to marketing at any time.

To exercise your rights, please contact us at hello@luisa.co

7. Security

We take reasonable measures to protect your data from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.

8. Third-Party Links

Our website or communications may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Luisa & Co.
Email: hello@luisa.co